Privacy Policy (about)

DATA CONTROLLER

When you make a booking on our website (www.seacrestbeachresort.com), the data controller as the company that manages online (www.seacrestbeachresort.com) and telephone bookings, and as the holding company of the Seacrest beach resort & Resorts chain (hereinafter, “Seacrest ”).

Furthermore, booking details will be processed by the management company of the Seacrest beach resort & Resorts chain that owns the hotel in which you stay (hereinafter, the “Hotel”), whether you book online or, more specifically, when you directly make a booking by telephone or in person at a hotel. You can consult the details of the corresponding data controller here.

PURPOSE

Seacrest will only process your personal data to handle online bookings and ensure they are properly executed, respond to any request or query you may make regarding your booking, room or services offered by the Hotel, as well as to provide assistance by our customer service in the event of an incident in your booking (an error in the details entered, the dates specified, etc.).

The Hotel in question will process your data so that the services engaged are properly dealt with and to handle any questions or queries, as well as to respond to any possible mistakes in your booking at the Hotel.

In addition, whenever a booking is made through the official website, your personal data will be processed for the abovementioned purposes. However, when the requirements of a booking so require, the email address provided during the call may also be used to direct you to our online payment portal.

Furthermore, both Seacrest and the Hotel may send you messages, including by electronic media such as email, text messages or instant messaging apps, for the sole purpose of sending you reminders of your booking, technical notifications and updates on the services engaged, amongst others.

The above will also apply in those cases in which the person making a booking is not the person who will actually stay at the Hotel. In such cases, it is the responsibility of the person who makes the booking to send the details of whoever is going to stay at the Hotel, notwithstanding the information that the latter may be asked to provide at the time of check-in.

DISCLOSURE OF PERSONAL DATA

The personal data associated with bookings will not be disclosed to any third party, unless this is required to book a service provided by this third party.

LEGAL BASIS

Seacrest and the Hotel will process the personal data collected from your booking based on the performance of the contractual obligations arising from your booking and stay, including sending you messages related to your booking.

RETENTION PERIOD

The data processed for handling your booking will be kept on record for as long as they are required for handling it and to comply with any statutory deadlines in place or the limitation periods for such procedures. Notwithstanding the foregoing, some of the data processed may require retention periods other than those stated, as described in this privacy policy.